Auto Body Repair FAQ

Yes, we work with all major insurance companies. We're experienced with the claims process and can communicate directly with your insurer to make the repair process as smooth as possible.

Absolutely. We assist with paperwork filing and walk you through every step of the insurance claim process so you can focus on getting back on the road.

You can call us at +1 718-318-2018, email us, or visit our Contact page to request a free estimate. We're happy to assess the damage and provide a detailed repair plan.

Yes, we specialize in car frame repair and chassis straightening using precision equipment to restore your vehicle's structural integrity and alignment.

Yes, we use advanced color matching technology to ensure a seamless, factory-quality paint finish that blends perfectly with your vehicle's original color.

We service both domestic and foreign vehicles of all makes and models, providing expert repairs for each.

Repair timelines depend on the extent of damage. Minor repairs may take a few days, while more complex collision work can take one to two weeks. We'll give you a clear timeline after assessment.

Yes, we provide towing services to get your vehicle safely to our shop. We offer flatbed and chain towing options, as well as roadside assistance including jump starts and fuel delivery.

Yes, we work on both personal and commercial vehicles, providing the same expert care and quality service.

Yes, Saturday appointments are available by scheduling online. Our regular hours are Monday through Friday, 9am to 6pm.

We serve The Rockaways, 5 Towns and South Queens from our shop at 71-02 Beach Channel Dr, Arverne, NY 11692.

Every estimate is specific to the damage, the parts required and the finish on your vehicle, so we never quote blind over the phone. Estimates are free and written, and we go through the line items with you before any work begins. If insurance is covering the repair, you generally pay only your deductible.

That depends on your policy and your preference. Many insurers approve aftermarket or recycled OEM parts on older vehicles; we will tell you exactly what has been approved, what the alternative costs, and let you decide. If you want original manufacturer parts, we will source them.

Yes. We use computerized color matching against your vehicle's paint code and then blend into the adjacent panels, which accounts for sun fade and normal aging so the repaired area doesn't stand out.

Your claim number, the adjuster's contact information, your insurance card, your driver's license and a police report if one was filed. Photos from the scene help too. If you don't have the claim open yet, we can walk you through starting it.

Walk-ins are welcome during business hours, but calling ahead means someone is ready for you and you're in and out faster. Saturday visits are by appointment.

Yes. Hidden damage is common once panels come off. We document it with photos, file a supplement with your insurer, and get approval before proceeding — you'll never see unapproved work on your bill.

Yes. Alongside flatbed and chain towing we provide roadside help such as jump starts and fuel delivery.

Payment is due at pickup. For insurance repairs that usually means your deductible; for out-of-pocket work it's the amount on the approved estimate. Call us to confirm accepted payment methods before you collect the vehicle.

Ensure everyone's safety first, then document the scene with photos. Exchange information with the other driver, file a police report if needed, and call us for towing and repair assistance.